The kind of work that lands on our table
Our team works across document automation projects for small law firms in Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein and other South African centres. People who do well here tend to enjoy detail, clear process and the pace of real client work, where a clause bank or questionnaire has to fit the way a firm actually runs.
We hire for roles that touch the full setup, from mapping templates and matter data to training, support and product work. The job is often about spotting where a draft can be cleaner, where a field is missing, or where a workflow needs one more check before go-live.
Roles we usually build the team around
Depending on growth and project load, we look for people with experience in operations, product, onboarding, training and support. We look for legal or paralegal exposure and the ability to work carefully with structured information and keep instructions clear for busy firms.
- Client onboarding and implementation coordination
- Template mapping and document migration
- Questionnaire design and matter data setup
- Training for users and administrators
- Support with workflow tuning and template updates
- Product work that improves how the system handles documents
What daily work can involve
A normal day can include reviewing an approved template, checking merge fields, updating clause logic or sitting in on a review and sign-off step before a firm uses a new document set. Some tasks are technical, some are client-facing, and some sit neatly between the two.
People here need to keep records tidy and think in terms of version control, document history and secure handling of matter information. That includes explaining setup choices clearly, especially when a firm wants its own way of working reflected in the system.
- Testing how questionnaires feed into final documents
- Reviewing clause banks for consistency and reuse
- Helping firms move legacy documents into a cleaner structure
- Supporting practices that want a tighter approval flow
How we work with candidates
We look for people who can handle responsibility without drama and who can work with care across admin, product and client matters. A good fit usually means you are comfortable asking sharp questions, following a process, and noticing small errors before they become bigger ones.
Experience with legal documents, document systems, onboarding or training is useful, though we also value people who learn quickly and stay organised under pressure. The role may involve working with secure cloud storage, POPIA-aware handling and practical file discipline, so trustworthiness matters.
What to send through our contact form
For future openings, send a CV through our enquiry form with a line about the role you have in mind. A short cover note helps, especially if you can mention your background with legal documents, software setup, client training or support work.
- Current CV in a clear format
- Brief line on the kind of work you want
- Any legal, software or training experience
- Your location or willingness to work with a Rosebank team
A short note is enough. What helps most is a clean summary of your work history and the part of the process where you contribute best.
The sort of people who settle in well here
People who thrive in our office usually like order, good notes and careful handovers. They are comfortable working with small law firms that want practical help with contracts, wills, leases, letters of demand and conveyancing paperwork, and they do not mind a fair amount of detail.
Our team in Rosebank includes Thabiso Sibiya, Naledi Gumede, Johan Cassiem, Ayesha Hartnick, Lungile Nxumalo, Morne Khanye and Palesa Ndlovu, and that mix of product, operations, onboarding, support and training shapes the way we work. If you are the sort of person who keeps files clear and treats every document as important, this may suit you well.